How much does shipping cost?

Great news: it's free when you spend over $49. For orders below $49, the shipping fee will be $10.99.

How long does shipping take?

We ship all orders from our warehouse in Dandenong South, VIC. When your order has been dispatched from the warehouse and is on its way you will receive a tracking text from the courier to find an estimated arrival time for your order. If you have any concerns please Contact Us.

Where is my order?

When you place an order you will promptly receive a confirmation email from ADVANCE™. When your order is packed and ready to be sent, you will receive an email or text with your tracking number from our Courier Delivery Service that you can use to track your order on its journey to your doorstep.

Please ensure you check your junk email for these emails if you cant see them in your inbox.

Can I return an order?

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we will contact you within 2 business days. Please note that no credits or refunds can be given without first speaking to a ADVANCE™ representative.

Please include your order number, detailed description and images with your return request.

Where can ADVANCE deliver my order?

We ship to residential homes all over Australia! That said, sometimes our couriers cannot offer door to door delivery for more remote areas - in this case, your goods will be left at the nearest local collection point for safekeeping until you're ready to pick them up, or you can opt to have us deliver your items without signature if you wont be home at estimated delivery time

We are also happy to deliver to your workplace: just make sure you include your business name to make sure your order arrives promptly.

We unfortunately do not ship to PO boxes.

Do you deliver outside of Australia?

We do not currently ship outside of Australia.

Are you able to deliver to PO boxes?

We unfortunately do not ship to PO boxes.

Where are ADVANCE Orders shipped from?

All orders are shipped from our warehouse in Dandenong South, VIC directly to you.

At what time of day will my order be delivered?

There is no standard time of the day that your order will be delivered. When you place an order, you can leave clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave".

Why is my delivery split in multiple boxes?

We may have split our products up into different packages depending on the type and size of the products. You may get multiple boxes in your order, and on the odd occasion these might arrive on different days depending on when they are dispatched.

Flexibility

Not sure how often you’ll need pet food? That’s OK! You can always adjust the timings of your delivery in the subscription portal.

Reminders

As a courtesy reminder, we’ll email you 3 days before each shipment. Don’t worry, we’ll only bill you when your order actually ships.

Easy order changes

Your order is fully flexible! That means you can add to it, skip it, delay it or cancel it at any time by logging into your account.