Sign up to Pet's Club and receive 30% off your first order icon

Returns

Back to Contact us

Submit a return request

The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes You must be 16 years old or older to submit a form.

Our returns & refunds policy

We offer a 100% money back guarantee on ADVANCE™ products. If you find that you're unhappy with an item you've purchased from us or or have an issue with your delivery, we have a dedicated support team that you can reach through the Contact Us form or by phone on 1800 640 111. Please include your order number, detailed description and any accompanying images to support your request.

Note: No credits or refunds can be given without first speaking to a Consumer Care representative.

If you receive a faulty, damaged or missing item, you’ll be required to provide images to us within 48 hours of delivery.

Please email the images to contact@aup.mars.com or use the Contact Us form to submit your request.